UNLIMITED FREE ACCESS TO THE WORLD'S BEST IDEAS

close
Already an Engineering360 user? Log in.

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

Customize Your Engineering360 Experience

close
Privacy Policy

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

ISO 9241-154

Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications

active, Most Current
Buy Now
Organization: ISO
Publication Date: 1 February 2013
Status: active
Page Count: 44
ICS Code (IT terminal and other peripheral equipment): 35.180
ICS Code (Ergonomics): 13.180
scope:

This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call.

This part of ISO 9241 is intended to be used together with ISO/IEC 13714.

NOTE Its scope is thus more general than that of ISO/IEC 13714, which is specific to voice messaging systems.

Document History

ISO 9241-154
February 1, 2013
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and...

References

Advertisement