ISO/IEC TR 20000-5
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
|Publication Date:||1 November 2013|
|ICS Code (Other services):||03.080.99|
|ICS Code (Information technology (IT) in general):||35.020|
This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.
This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.