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ISO/IEC TR 20000-5

Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1

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Organization: ISO
Publication Date: 1 November 2013
Status: active
Page Count: 48
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020
scope:

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic, threephased plan to manage implementation activities, taking into consideration the design, transition, delivery, management and improvement of services. The service provider can tailor the phases to suit its needs and constraints.

This part of ISO/IEC 20000 can be used together with the other parts of ISO/IEC 20000.

Document History

ISO/IEC TR 20000-5
November 1, 2013
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000‑1:2011. This part of ISO/IEC 20000 illustrates a generic,...
May 1, 2010
Information technology - Service management - Part 5: Exemplar implementation plan for ISO/IEC 20000-1
This part of ISO/IEC 20000 gives guidance on a phased approach to implement an SMS that fulfils the requirements specified in ISO/IEC 20000-1. The phased approach provides a structured framework to...

References

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