ETSI - TR 102 202
Human Factors (HF); Human Factors of work in call centres
active, Most Current
| Organization: | ETSI |
| Publication Date: | 1 May 2003 |
| Status: | active |
| Page Count: | 52 |
Document History
TR 102 202
May 1, 2003
Human Factors (HF); Human Factors of work in call centres
A description is not available for this item.
March 1, 2003
Human Factors (HF); Human Factors of work in call centres
The present document reviews the human factors issues of those centres where business is conducted via the telephone whilst simultaneously using Display Screen Equipment (DSE) and gives guidance on...