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ISO/IEC 19086-2

Cloud computing - Service level agreement (SLA) framework - Part 2: Metric model

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Organization: ISO
Publication Date: 1 December 2018
Status: active
Page Count: 46
ICS Code (Cloud computing): 35.210
scope:

This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples.

This document establishes a common terminology and approach for specifying metrics. This document is for the benefit of and use for both cloud service providers (CSPs) and cloud service customers (CSCs).

This document is intended to complement ISO/IEC 19086-1, ISO/IEC 19086-3 and ISO/IEC 19086-4. This document does not mandate the use of a specific set of metrics for cloud SLAs.

Document History

ISO/IEC 19086-2
December 1, 2018
Cloud computing - Service level agreement (SLA) framework - Part 2: Metric model
This document establishes common terminology, defines a model for specifying metrics for cloud SLAs, and includes applications of the model with examples. This document establishes a common...

References

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