MSFC - NASA MPR 1280.8 REV A
CUSTOMER SATISFACTION
inactive
| Organization: | MSFC |
| Publication Date: | 7 October 2004 |
| Status: | inactive |
| Page Count: | 10 |
scope:
This Marshall Procedural Requirement (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that ensures the continuing suitability, adequacy, and effectiveness of satisfying the Center's customer requirements. To the extent possible, it leverages existing MSFC processes and tools for collecting customer feedback and reporting MSFC's customers' satisfaction. It also provides the process for senior management to set and monitor critical, top-level customer satisfaction objectives.
APPLICABILITY. This MPR applies to gathering and processing customer satisfaction feedback from both internal and external customers.
Document History
July 7, 2022
CUSTOMER SATISFACTION With Change 1 (2/17/23)
PURPOSE
To define the Center customer satisfaction process (as required by MPR 1280.10, Marshall Quality Management System) that measures the suitability, adequacy, and effectiveness of Center...
September 30, 2014
CUSTOMER SATISFACTION With Change 1 (3/21/16)
PURPOSE
To define the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish the...
September 30, 2014
CUSTOMER SATISFACTION
PURPOSE
To define the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish the...
February 22, 2013
CUSTOMER SATISFACTION
PURPOSE
a. To establish the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish...
April 14, 2009
CUSTOMER SATISFACTION (Formerly NASA MPG 1280.8)
PURPOSE
This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that helps measure the suitability, adequacy, and...
June 27, 2007
CUSTOMER SATISFACTION
PURPOSE
This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that helps measures the suitability, adequacy, and...
April 20, 2006
CUSTOMER SATISFACTION
PURPOSE
This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that ensures the continuing suitability, adequacy, and...
NASA MPR 1280.8 REV A
October 7, 2004
CUSTOMER SATISFACTION
This Marshall Procedural Requirement (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that ensures the continuing suitability, adequacy, and effectiveness...