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MSFC - NASA MPR 1280.8 REV B

CUSTOMER SATISFACTION

inactive
Organization: MSFC
Publication Date: 20 April 2006
Status: inactive
Page Count: 10
scope:

PURPOSE

This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that ensures the continuing suitability, adequacy, and effectiveness of the Center's products and services. It also provides the process for senior management to set and monitor critical, top-level external customer satisfaction objectives (reviews or ratings).

APPLICABILITY

The focus of this MPR applies to gathering and processing customer satisfaction feedback from external customers by the Business Development Office. It does not preclude Directorates/Offices from conducting customer surveys. If Directorates/Offices conduct external or internal customer surveys, they may use this procedure as a guide, but they shall process complaints in accordance with paragraph 3.1.2.5 of this MPR.

Document History

NASA MPR 1280.8 REV J-1
July 7, 2022
CUSTOMER SATISFACTION With Change 1 (2/17/23)
PURPOSE To define the Center customer satisfaction process (as required by MPR 1280.10, Marshall Quality Management System) that measures the suitability, adequacy, and effectiveness of Center...
NASA MPR 1280.8 REV G-1
September 30, 2014
CUSTOMER SATISFACTION With Change 1 (3/21/16)
PURPOSE To define the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish the...
NASA MPR 1280.8 REV G
September 30, 2014
CUSTOMER SATISFACTION
PURPOSE To define the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish the...
NASA MPR 1280.8 REV F
February 22, 2013
CUSTOMER SATISFACTION
PURPOSE a. To establish the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish...
NASA MPR 1280.8 REV D
April 14, 2009
CUSTOMER SATISFACTION (Formerly NASA MPG 1280.8)
PURPOSE This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that helps measure the suitability, adequacy, and...
NASA MPR 1280.8 REV C
June 27, 2007
CUSTOMER SATISFACTION
PURPOSE This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that helps measures the suitability, adequacy, and...
NASA MPR 1280.8 REV B
April 20, 2006
CUSTOMER SATISFACTION
PURPOSE This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that ensures the continuing suitability, adequacy, and...
NASA MPR 1280.8 REV A
October 7, 2004
CUSTOMER SATISFACTION
This Marshall Procedural Requirement (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that ensures the continuing suitability, adequacy, and effectiveness...
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References

This document references:
NASA MPR 1280.2 REV H-1 - PROCESS CONTROL With Change 1 (3/21/16)
Published by MSFC on March 1, 2016
PURPOSE The purpose of this requirement is to establish a consistent method for the control of hardware and software processes that directly affect the quality of products in accordance with MPD...
This document references:
NASA MPR 1280.4 REV L - MSFC CORRECTIVE ACTION SYSTEM
Published by MSFC on January 14, 2016
PURPOSE This Marshall Procedural Requirements (MPR) establishes the Marshall Space Flight Center (MSFC) responsibilities and requirements for Corrective Action System (CAS) activities as specified in...
This document references:
NASA NPR 1441.1 REV E W/CHG 3 - NASA Records Management Program Requirements (Updated w/Change 3 - 04/14/2021)
January 29, 2015
Purpose a. This NASA Procedural Requirements (NPR) directive establishes procedural requirements in accordance with 36 Code of Federal Regulations (CFR) Chapter XII, Records Management, and NASA...
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