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MSFC - NASA MPR 1280.8 REV F

CUSTOMER SATISFACTION

inactive
Organization: MSFC
Publication Date: 22 February 2013
Status: inactive
Page Count: 12
scope:

PURPOSE

a. To establish the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish the process for senior management to set and monitor critical, top-level external customer satisfaction objectives (reviews or ratings).

Note: Directorates/Offices are not precluded from conducting external/internal customer surveys and may use this MPR as a guide.

Document History

NASA MPR 1280.8 REV J-1
July 7, 2022
CUSTOMER SATISFACTION With Change 1 (2/17/23)
PURPOSE To define the Center customer satisfaction process (as required by MPR 1280.10, Marshall Quality Management System) that measures the suitability, adequacy, and effectiveness of Center...
NASA MPR 1280.8 REV G-1
September 30, 2014
CUSTOMER SATISFACTION With Change 1 (3/21/16)
PURPOSE To define the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish the...
NASA MPR 1280.8 REV G
September 30, 2014
CUSTOMER SATISFACTION
PURPOSE To define the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish the...
NASA MPR 1280.8 REV F
February 22, 2013
CUSTOMER SATISFACTION
PURPOSE a. To establish the Center customer satisfaction process (as required by MPD 1280.1) that measures the suitability, adequacy, and effectiveness of Center products and services, and establish...
NASA MPR 1280.8 REV D
April 14, 2009
CUSTOMER SATISFACTION (Formerly NASA MPG 1280.8)
PURPOSE This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that helps measure the suitability, adequacy, and...
NASA MPR 1280.8 REV C
June 27, 2007
CUSTOMER SATISFACTION
PURPOSE This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that helps measures the suitability, adequacy, and...
NASA MPR 1280.8 REV B
April 20, 2006
CUSTOMER SATISFACTION
PURPOSE This Marshall Procedural Requirements (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that ensures the continuing suitability, adequacy, and...
NASA MPR 1280.8 REV A
October 7, 2004
CUSTOMER SATISFACTION
This Marshall Procedural Requirement (MPR) document defines the Marshall Space Flight Center (MSFC) customer satisfaction process that ensures the continuing suitability, adequacy, and effectiveness...
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References

This document is referenced by:
NASA MPR 1000.1 REV A - CENTER STRATEGIC PLANNING PROCESS (CANCELLING NASA MPG 1000.1)
Published by MSFC on October 23, 2004
The Marshall Space Flight Center (MSFC) strategic planning process provides the requirements, roles, and responsibilities for the development of the Center strategic plan in support of programs,...
This document is referenced by:
NASA MPD 1280.1 - MSFC QUALITY MANAGEMENT SYSTEM POLICY
Published by NASA on October 18, 2011
PURPOSE To establish a Center-level quality management system policy and program consistent with NPD 1280.1, "NASA Integrated Management System Policy" and to enable ISO 9001 and AS9100 registration...
This document is referenced by:
NASA MPR 1280.9 REV B - CONTINUAL IMPROVEMENT
Published by MSFC on October 7, 2004
This Marshall Procedural Requirements (MPR) defines the processes and responsibilities for continual improvement at Marshall Space Flight Center (MSFC). APPLICABILITY. This MPR is applicable to all...
This document is referenced by:
NASA MGM 1280.1 REV E - GUIDANCE FOR CONTINUAL IMPROVEMENT
Published by MSFC on July 20, 2015
PURPOSE This Marshall Guidance Manual (MGM) provides guidance for continual improvement activities conducted by Center personnel, programs, projects, and activities, including contractors and...
This document is referenced by:
NASA MPR 1280.10 REV E - MARSHALL QUALITY MANAGEMENT SYSTEM
Published by MSFC on May 17, 2023
PURPOSE a. To serve as the basic manual for the organizational structure, responsibilities, procedures, processes, and resources for implementing NPD 1280.1, NPR 8735.2, MPD 1280.1, ANSI/ISO/ASQ...
This document is referenced by:
NASA MPR 1280.2 REV H-1 - PROCESS CONTROL With Change 1 (3/21/16)
Published by MSFC on March 1, 2016
PURPOSE The purpose of this requirement is to establish a consistent method for the control of hardware and software processes that directly affect the quality of products in accordance with MPD...
This document is referenced by:
NASA MPR 8500.2 REV F-1 - MSFC ENVIRONMENTAL MANAGEMENT SYSTEM (EMS) With Change 1 (8/26/15)
Published by MSFC on June 11, 2015
PURPOSE This Marshall Procedural Requirements (MPR) document establishes general Environmental Management System (EMS) procedures and requirements at Marshall Space Flight Center (MSFC) that describe...
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