NR/L3/MTC/MG0194
Management of Third Party Complaints
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| Organization: | NR |
| Publication Date: | 1 December 2018 |
| Status: | active |
| Page Count: | 19 |
scope:
This Network Rail document specifies the process for dealing with third party complaints received by IM.
This document applies in all circumstances to any individual working for Infrastructure Maintenance when they are engaged in responding to a Service Request from the National Helpline.
Purpose
The purpose of this document is to provide a process for Infrastructure Maintenance (IM) to assist in delivering Network Rail's Community Relations Key Performance Indicator relating to managing Service Requests arising from third party enquiries received by the National Helpline.
Document History
NR/L3/MTC/MG0194
December 1, 2018
Management of Third Party Complaints
This Network Rail document specifies the process for dealing with third party complaints received by IM.
This document applies in all circumstances to any individual working for Infrastructure...
March 3, 2012
Management of 3rd Party Complaints
This Network Rail standard specifies requirements for 3rd party complaints received by Infrastructure Maintenance (IM) and their staff with a responsibility for progressing related requests. The...
March 6, 2010
Management of Third Party Complaints
This document applies to all third party complaints received by Network Rail and Community Relations and Infrastructure Maintenance within Network Rail who have a responsibility for progressing the...
June 1, 2008
Management of Third Party Complaints
This document applies to you if you work in the Maintenance function of Network Rail and carry out the management of 3rd party complaints or lead a team that carries out the management of 3rd party...