scope:

This standard applies to the design and specification of ticket issuing facilities, their location within the ticket hall, their internal layout and the equipment within.

This standard addresses the following:

a) The location of the ticket issuing facilities within the ticket hall.

b) Ticket issuing equipment.

c) POM room equipment.

d) POM room layout.

e) Consolidation area / room equipment.

f) Consolidation area / room layout.

g) Secure suite lobby.

This standard does not address any of the requirements for the following;

a) Any TfL operated Ticket Issuing Facilities

b) Secure Suite welfare facilities.

c) Station Computer Room

d) TIF Switch room

e) Paper store These details are defined in LU Category 1 Standard S1371 Station Planning.

Facilities, equipment and furniture shall be subject to a Human Factors review where these interface with operational staff.

Items of equipment or furniture not specified in this document or any supporting Guidelines must be approved by the Standard holder.

Purpose

The purpose of this standard is to define the design and layout of ticket issuing facilities and those areas defined in Section 2 below in all stations.

This standard applies to:

a) New stations

b) New assets within existing stations.

c) Altered assets within existing stations. When work is proposed that:

i. does not involve alterations to the primary structure of the station, and;

ii. is defined as clause 1.2 b) or c) (new or altered assets within existing stations) and;

iii. where it is impossible to comply with requirements of this Standard without major re-building/alteration to the existing structure of the station, then the following conditions apply:

Risks that are introduced by the proposal shall be identified, assessed and evidenced ALARP by the proposer;

Proposals shall be demonstrably optimal in relation to the compliant state for new stations;

The reason for these sections is to recognise that the structure of an existing station may not be able to accommodate some of the constraints of this standard in terms of linear dimensions, available floor area or volume. If this is the case the onus is on the Supplier (as proposer) or other proposer to identify all risks associated with their proposal and to prove and evidence that these are ALARP in accordance with other relevant Category 1 Standards.

The Supplier (as proposer) or other proposer must also be able to demonstrate that their proposal is the best that can be achieved under the circumstances, offering optimal compliance to the standard. This will typically mean an analysis of available options. If these conditions are satisfied and if the minimum dimensions listed in the relevant sections of this Standard can also be met then a concession application is not required.