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ISO/IEC TS 33054

Information technology — Process assessment — Process reference model for service management

active, Most Current
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Organization: ISO
Publication Date: 1 June 2020
Status: active
Page Count: 80
ICS Code (Software): 35.080
scope:

This document defines a process reference model for the domain of service management.

The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.

The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).

 

 

Document History

ISO/IEC TS 33054
June 1, 2020
Information technology — Process assessment — Process reference model for service management
This document defines a process reference model for the domain of service management. The model specifies a process architecture for the domain and comprises a set of processes. Each process is...

References

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