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BSI - 23/30469694 DC

Draft BS EN ISO/IEC 20000-10 Information technology - Service management. Part 10: Overview and key concepts

pending
Organization: BSI
Publication Date: 9 October 2023
Status: pending
Page Count: 44
ICS Code (Other services): 03.080.99
ICS Code (Information technology (IT) in general): 35.020

Document History

23/30469694 DC
October 9, 2023
Draft BS EN ISO/IEC 20000-10 Information technology - Service management. Part 10: Overview and key concepts
A description is not available for this item.
BS ISO/IEC 20000-10
September 30, 2018
Information technology — Service management Part 10: Concepts and vocabulary
A description is not available for this item.
BS PD ISO/IEC TR 20000-10
November 30, 2015
Information technology — Service management Part 10: Concepts and terminology
A description is not available for this item.
BS PD ISO/IEC TR 20000-10
November 30, 2013
Information technology — Service management Part 10: Concepts and terminology
A description is not available for this item.

References

This document references:
ISO GUIDE 84 - Guidelines for addressing climate change in standards
Published by ISO on July 1, 2020
This document provides guidance to standards developers on how to take account of climate change in the planning, drafting, revision and updating of ISO standards and other deliverables. It outlines...
This document references:
TS 24082 - Service excellence — Designing excellent service to achieve outstanding customer experiences
Published by ISO on June 1, 2021
This document specifies principles and activities for designing excellent service that achieve outstanding customer experience. It applies to all organizations delivering services, such as commercial...
This document references:
ISO/IEC 19770-5 - Information technology - IT asset management - Overview and vocabulary
Published by ISO on August 1, 2015
This part of ISO/IEC 19770 provides a) an overview of the ISO/IEC 19770 family of standards, b) an introduction to IT asset management (ITAM) and software asset management (SAM), c) a brief...
This document references:
ISO/IEC 20000-6 - Information technology - Service management - Part 6: Requirements for bodies providing audit and certification of service management systems
Published by ISO on June 1, 2017
This document specifies requirements and provides guidance for certification bodies providing audit and certification of an SMS in accordance with ISO/IEC 20000-1. It does not change the requirements...
This document references:
ISO/IEC 27013 - Information technology - Security techniques - Guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1
Published by ISO on December 1, 2015
This International Standard provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 20000-1 for those organizations that are intending to either a) implement ISO/IEC 27001...
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