ISO 9241-154
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
active, Most Current
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| Organization: | ISO |
| Publication Date: | 1 February 2013 |
| Status: | active |
| Page Count: | 44 |
| ICS Code (IT terminal and other peripheral equipment): | 35.180 |
| ICS Code (Ergonomics): | 13.180 |
scope:
This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and those using automated speech recognition (ASR) as the input mechanism. It is equally applicable to cases in which the caller or the IVR system itself (e.g. in some telemarketing applications) initiates the call.
This part of ISO 9241 is intended to be used together with ISO/IEC 13714.
NOTE Its scope is thus more general than that of ISO/IEC 13714, which is specific to voice messaging systems.
Document History
ISO 9241-154
February 1, 2013
Ergonomics of human-system interaction - Part 154: Interactive voice response (IVR) applications
This part of ISO 9241 gives guidance on, and requirements for, the user interface design of interactive voice response (IVR) applications. It covers both IVR systems that employ touchtone input and...