scope:

PURPOSE

This Marshall Work Instruction (MWI) shall establish the responsibilities and instructions for processing Marshall Space Flight Center (MSFC) and MSFC's Michoud Assembly Facility (MAF) customer feedbacks through the MSFC Corrective Action System (CAS) to document, report, and track actions associated with customer feedbacks needing recurrence control, highlevel MSFC management review, and monitoring through the CAS (as defined in MPR 1280.4, "MSFC Corrective Action System"). This evaluation is determined by the involvement of multiple organizations in an issue resulting in customer complaint or expressed dissatisfaction on a critical issue by an individual internal provider of a product or service as evaluated by a customer.

This system is not intended for issues related to sensitive-but-unclassified (SBU) information (as defined in NPR 1600.1, Section 5.24, "NASA Security Program Procedural Requirements").

APPLICABILITY

This MWI applies to the personnel, programs, projects, and activities at MSFC and MSFC's MAF, including contractors and resident agencies to the extent specified in their respective contracts or agreements. ("Contractors," for purposes of this paragraph, include contractors, grantees, Cooperative Agreement recipients, Space Act Agreement partners, or other agreement parties.)