scope:

PURPOSE

This Instruction establishes the responsibilities and instructions for the Centerwide Marshall Space Flight Center (MSFC) Customer Feedback (formerly Quality Comment) System to document, report, and track action on:

• Any customer feedback for provider organizations that does not have an organization-specific customer feedback system or use a multi-Center NASA customer feedback system with sufficient query capabilities to readily extract MSFC-related data, and

• Customer feedback indicating need for recurrence control of sufficient significance to justify high-level MSFC management review and monitoring through the Corrective Action System (CAS) (as defined in MPG 1280.4, "MSFC Corrective Action System").

In either case, contract-sensitive feedback (as defined in MPG 5000.1, "Purchasing," and associated documents) is nt to be included in this system.

APPLICABILITY

This Instruction is applicable to those MSFC activities within the scope defined by MPD 1280.1, "Marshall Management Manual" (MMM), that result in delivery of a product or service to a customer.