UNLIMITED FREE
ACCESS TO THE WORLD'S BEST IDEAS

SUBMIT
Already a GlobalSpec user? Log in.

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

Customize Your GlobalSpec Experience

Select Your Free Newsletters

Industry Newsletters

Select Your Free Product Alerts

Finish!
Privacy Policy

This is embarrasing...

An error occurred while processing the form. Please try again in a few minutes.

New! AI Engineering Assistant 
- Trained on our vast library of engineering resources.

MSFC - NASA MWI 1280.2 REV C

MSFC CUSTOMER FEEDBACK (CF) PROCESSING THROUGH THE CORRECTIVE ACTION SYSTEM (CAS)

inactive
Organization: MSFC
Publication Date: 9 December 2002
Status: inactive
Page Count: 9
scope:

PURPOSE. This Instruction establishes the responsibilities and instructions for the Centerwide Marshall Space Flight Center (MSFC) Customer Feedback (formerly Quality Comment) System to document, report, and track action on:

• Any customer feedback for provider organizations that does not have an organization-specific customer feedback system or use a multi-Center NASA customer feedback system with sufficient query capabilities to readily extract MSFC-related data, and

• Customer feedback indicating need for recurrence control of sufficient significance to justify high-level MSFC management review and monitoring through the Corrective Action System (CAS) (as defined in MPG 1280.4, "MSFC Corrective Action System").

APPLICABILITY. This Instruction is applicable to those MSFC activities within the scope defined by MPD 1280.1, "Marshall Management Manual" (MMM), that result in delivery of a product or service to a customer.

Document History

NASA MPR 1280.2 REV H-1
March 1, 2016
PROCESS CONTROL With Change 1 (3/21/16)
PURPOSE The purpose of this requirement is to establish a consistent method for the control of hardware and software processes that directly affect the quality of products in accordance with MPD...
NASA MPR 1280.2 REV H
March 1, 2016
PROCESS CONTROL
PURPOSE The purpose of this requirement is to establish a consistent method for the control of hardware and software processes that directly affect the quality of products in accordance with MPD...
NASA MWI 1280.2 REV G
January 10, 2014
MSFC CUSTOMER FEEDBACK (CF) PROCESSING THROUGH THE CORRECTIVE ACTION SYSTEM (CAS)
PURPOSE This Marshall Work Instruction (MWI) provides instructions for processing customer feedback through the MSFC Corrective Action System (CAS) to document, report, and track actions associated...
NASA MWI 1280.2 REV F
November 19, 2008
MSFC CUSTOMER FEEDBACK (CF) PROCESSING THROUGH THE CORRECTIVE ACTION SYSTEM (CAS)
PURPOSE This Marshall Work Instruction (MWI) shall establish the responsibilities and instructions for processing Marshall Space Flight Center (MSFC) and MSFC's Michoud Assembly Facility (MAF)...
NASA MWI 1280.2 REV E
July 6, 2006
MSFC CUSTOMER FEEDBACK (CF) PROCESSING THROUGH THE CORRECTIVE ACTION SYSTEM (CAS)
PURPOSE This Marshall Work Instruction (MWI) shall establish the responsibilities and instructions for processing MSFC customer feedback (CF) through the MSFC Corrective Action System (CAS) to...
NASA MWI 1280.2 REV D
September 30, 2004
MSFC CUSTOMER FEEDBACK (CF) PROCESSING THROUGH THE CORRECTIVE ACTION SYSTEM (CAS)
PURPOSE. This Instruction shall establish the responsibilities and instructions for using the Centerwide Marshall Space Flight Center (MSFC) Customer Feedback (formerly Quality Comment) System to...
NASA MWI 1280.2 REV C
December 9, 2002
MSFC CUSTOMER FEEDBACK (CF) PROCESSING THROUGH THE CORRECTIVE ACTION SYSTEM (CAS)
PURPOSE. This Instruction establishes the responsibilities and instructions for the Centerwide Marshall Space Flight Center (MSFC) Customer Feedback (formerly Quality Comment) System to document,...
NASA MWI 1280.2 REV B
August 22, 2001
MSFC CUSTOMER FEEDBACK (CF) PROCESSING THROUGH THE CORRECTIVE ACTION SYSTEM (CAS)
PURPOSE This Instruction establishes the responsibilities and instructions for the Centerwide Marshall Space Flight Center (MSFC) Customer Feedback (formerly Quality Comment) System to document,...
NASA MWI 1280.2 REV A
August 16, 1999
MSFC CUSTOMER FEEDBACK (CF) PROCESSING THROUGH THE CORRECTIVE ACTION SYSTEM (CAS)
A description is not available for this item.
View Less
View All

References

This document references:
NASA MPD 1280.1 - MSFC QUALITY MANAGEMENT SYSTEM POLICY
Published by NASA on October 18, 2011
PURPOSE To establish a Center-level quality management system policy and program consistent with NPD 1280.1, "NASA Integrated Management System Policy" and to enable ISO 9001 and AS9100 registration...
This document references:
NASA MPR 1280.4 REV L - MSFC CORRECTIVE ACTION SYSTEM
Published by MSFC on January 14, 2016
PURPOSE This Marshall Procedural Requirements (MPR) establishes the Marshall Space Flight Center (MSFC) responsibilities and requirements for Corrective Action System (CAS) activities as specified in...
This document references:
NASA MPR 1280.8 REV J-1 - CUSTOMER SATISFACTION With Change 1 (2/17/23)
Published by MSFC on July 7, 2022
PURPOSE To define the Center customer satisfaction process (as required by MPR 1280.10, Marshall Quality Management System) that measures the suitability, adequacy, and effectiveness of Center...
This document references:
NASA MPR 5000.1 REV J - PURCHASING
Published by MSFC on September 27, 2010
PURPOSE To document Center purchasing procedures and responsibilities for compliance with the requirements established by NPD 5101.32. APPLICABILITY a. This MPR applies to Center personnel, programs,...
This document references:
NASA MPR 8730.3 REV H-3 - CONTROL OF NONCONFORMING PRODUCT With Change 3 (8/18/15)
Published by MSFC on June 30, 2011
PURPOSE To provide a system for documenting and dispositioning nonconforming products and preventing unintended use or installation at MSFC to ensure safe products as permitted by NPR 1400.1 and...
This document references:
NASA MWI 1280.4 REV F-1 - MSFC QUALITY SYSTEM DEFICIENCY NOTICE SYSTEM With Change 1 (9/30/13)
Published by MSFC on July 3, 2012
PURPOSE The purpose of this Marshall Work Instruction (MWI) is to provide instructions for identifying and formally documenting Marshall Space Flight Center (MSFC) Management System (MMS)...
View Less
View All
Advertisement