scope:

PURPOSE

This Marshall Work Instruction (MWI) shall establish the responsibilities and instructions for processing MSFC customer feedback (CF) through the MSFC Corrective Action System (CAS) to document, report, and track actions associated with CF needing recurrence control, high-level MSFC management review, and monitoring through the CAS (as defined in MPR 1280.4, "MSFC Corrective Action System"). This evaluation is determined by the involvement of multiple organizations in an issue resulting in customer complaint or expressed dissatisfaction on a critical issue by an individual MSFC provider of a product or service as evaluated by a customer.

This system is not intended for issues related to sensitive-but-unclassified (SBU) information (as defined in NPR 1600.1, Section 5.24, "NASA Security Program Procedural Requirements").

APPLICABILITY

This MWI shall be applicable to those MSFC activities within the scope defined by MPD 1280.1, "Marshall Management Manual" (MMM), that result in delivery of a product or service to a customer.