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CRC - ACHIEVING PATIENT (AKA CU - ACHIEVING PATIENT (AKA CUSTOMER) EXPERIENCE EXCELLENCE: LESSONS FROM A SUCCESSFUL CULTURAL TRANSFORMATION IN A HOSPITAL Organization: CRC
Date: 2013-06-10
Description: As stated previously, the lessons learned can be applied anywhere (hospital, retail services, contact center, etc.) and in any industry (healthcare, telecommunications, financial services, etc.).
CRC - MAPPING CLINICAL VALUE ST - MAPPING CLINICAL VALUE STREAMS Organization: CRC
Date: 2013-05-20
Description: As we will see in Chapter 4, we achieve this patient-centered perspective by following real, live patients as they experience the entire course of their diagnosis and treatment.
CRC - A GUIDE TO OBESITY AND TH - A GUIDE TO OBESITY AND THE METABOLIC SYNDROME: ORIGINS AND TREATMENT Organization: CRC
Date: 2011-03-28
Description: Preparation of this book has been strongly influenced by my experiences at the Pennington Biomedical Research Center in Baton Rouge, Louisiana. When I became director of this center in 1989, the current obesity epidemic was in full swing.

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